Return/Refund Policy

Stratasys Direct Express provides a 3D printing service and produces product from files supplied by our customers. As we do not create the original design, Stratasys Direct Express cannot accept returns or guarantee customer files are accurate, and printable.

Stratasys Direct Express warrantees quality of work produced and will evaluate issues on a case by case basis to determine if a product should be rebuilt, or a partial/full refund is warranted.

Payment & Security

We accept MasterCard, Visa and American Express cards for payment. When you place an order, we are notified immediately of the transaction, and email you a receipt. We place a hold on your card for the amount of the quote, and hold the billing one to two weeks so changes can be made if there are issues with your files or selected product.

We offer highly secure online payment through one of the world’s most trusted online credit card gateways, PayPal. They will screen cards for authenticity and process the payment. Our shopping cart utilizes SSLA Secured 128-bit technology, which encrypts personal information before it is transmitted. At checkout, you will see the padlock icon on your browser, and the URL will start with "https://…" indicating the SSLA is activated.

Delivery

Stratasys Direct Express ships product to the United States and Canada. All orders are sent via FedEx Priority Delivery and typical delivery by 10:30 the next business day. Shipping and handling charge is $24.95 for any order regardless of size, and includes those that are picked up at our facility (it takes extra effort to assure your package is available for pick up). You select your ship date at the time of order, range from "Ship Today" to "Economy". Orders shipped on Friday will arrive on Monday, unless Saturday delivery is specified at time of order. "Ship Tomorrow" orders placed on Friday or over the weekend are delivered Tuesday. "Ship Next Week" orders placed by Sunday will arrive by Wednesday, while "Ship Next Week" orders placed on a Monday will arrive by the following Wednesday (9 days later). Holidays will impact delivery schedule as they are not business days.

For more information on delivery, see Stratasys Direct Express Shipping.

Welcome ZoomRP customers! Stratasys Direct Express offers all of the same services and shipping options you came to know and love from ZoomRP.com.

More Prototype Choices

  • Advanced Custom Rapid Prototyping
  • Short-Run Production
  • Tooling and Production Parts